Live chat software provides an online, real-time customer service and is integrated with live support, help desk, and web analytics capabilities. It enables instant communications with online visitors through an instant messaging (IM) service. Many website owners have started using this software to enhance their customer support service and learn more about user behavior.
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Live chat software works in the same manner as any desktop messaging app, like Skype. However, live chats do not require visitors to install any specific software. A live chat window appears in the visitors’ browser window, which allows them to communicate with an operator by simply typing in the appeared chat box.
Latest AI-Integrated Software
SmartMax Software, Inc. recently launched ChatBeacon—an advanced, cost-effective, and user-friendly live chat app for websites. ChatBeacon can instantly connect with online visitors and allows real-time communication. It incorporates the optional use of AI (Artificial Intelligence) bots into a visitor’s chat experience, which makes it unique compared to common live chat software.
Partnering with Motion AI, this Operator Bot just requires a Motion AI subscription and a flowchart designed for its installation. Once website visitors start typing in the chat box, it automatically generates answers to FAQs and can also direct them to the right department.
The major goal of developing this app is to simplify and improve chat experience, not only for website visitors but also for operators at the back end.
Overview of the Global Industry
The worldwide market for live chat software is estimated to register a healthy growth rate over the forecast period (from 2017 to 2022). Increased need to improve customer relationship management (CRM) is projected to fuel demand over the next few years.
Some of the key companies working in the worldwide live chat software market are Woopra; Zendesk Inc.; LogMeIn, Inc.; Comm100 Network Corporation; Provide Support, LLC; Olark; and JivoSite Inc.
Latest AI-Integrated Software
SmartMax Software, Inc. recently launched ChatBeacon—an advanced, cost-effective, and user-friendly live chat app for websites. ChatBeacon can instantly connect with online visitors and allows real-time communication. It incorporates the optional use of AI (Artificial Intelligence) bots into a visitor’s chat experience, which makes it unique compared to common live chat software.
Partnering with Motion AI, this Operator Bot just requires a Motion AI subscription and a flowchart designed for its installation. Once website visitors start typing in the chat box, it automatically generates answers to FAQs and can also direct them to the right department.
The major goal of developing this app is to simplify and improve chat experience, not only for website visitors but also for operators at the back end.
Overview of the Global Industry
The worldwide market for live chat software is estimated to register a healthy growth rate over the forecast period (from 2017 to 2022). Increased need to improve customer relationship management (CRM) is projected to fuel demand over the next few years.
Some of the key companies working in the worldwide live chat software market are Woopra; Zendesk Inc.; LogMeIn, Inc.; Comm100 Network Corporation; Provide Support, LLC; Olark; and JivoSite Inc.
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